In a process focused organization, employees require processes, functions, work instructions and tools, in a well-coordinated and balanced way. ISM (Integrated Service Management) and FSM (Functional Service Management) help you in doing so.

The ISM Method™ is an out-of-the-box solution that provides all the resources for a process focused approach in your IT organization. These resources (process descriptions, functions, work instructions, tools, etc.) are all included in the ISM portal. Some organization-specific artifacts are added to this. ISM supports you after a short implementation in professionalizing your processes and services. Read more about ISM at the ISM portal.

The FSM Method™ focuses on business information management, the layer between business and IT. FSM seamlessly integrates with ISM. This allows the delivery of information services in a continuous supply chain. The FSM portal integrates feedback and unlocks the processes, functions, roles and concepts used in business information management. Read more about FSM at the ISM portal.